QalifAI
AI-powered voice assistant for real estate that automates inbound and outbound calls, qualifies leads, and provides full control through an intuitive admin and user interface.
🚀 Core Modules
A glimpse into the engine that powers this experience — modular, scalable, and beautifully crafted.
AI Voice Engine & Call Flow
The core Nest.js backend handles the AI voice pipeline with Puppeteer for call detection and OpenAI + ElevenLabs for natural conversations.
- Runs 24/7 using Puppeteer to detect and accept new calls
- Streaming STT/LLM/TTS pipeline with ElevenLabs and OpenAI
- Session state maintained across conversation context
- Handoff logic for transferring to humans or external CRMs
Real-Time Call Monitoring
Real-time WebSocket-powered call logs and live updates for admins to monitor ongoing and past calls.
- Live transcription of conversations
- Call status updates with timestamps
- Error tracking and retry logic
- Visual call progress indicators in dashboard
Admin Stats & Control Panel
Centralized dashboard showing usage, AI metrics, and system health with full control over brokerages and users.
- Total users, brokerages, call count and success KPIs
- Time-filtered metrics (Today, Week, Month)
- Manage scripts, rules, users, and permissions
- Dynamic toggles for call rules and thresholds
AI Script & Rule Customization
Dynamic rule engine and script editor to define how the AI interacts with users, what it asks, and how it responds.
- Conditional rule-based logic for call routing
- Step-by-step conversation script builder
- Built-in testing to simulate call behavior
- Fallback and retry conditions per script
User Demo & AI Testing Panel
Broker users can test AI calls in real time to evaluate performance and adjust scripts accordingly.
- Voice status indicators (Ready, Muted, Connected)
- Live transcript of test conversations
- Instant feedback on agent responses
- Auto-reconnect and browser mic support
Call Routing Rules
Set up intelligent call routing based on user intent, response type, or qualification outcome.
- Custom call flow trees with fallback paths
- Route to human agent or CRM after AI qualification
- Flexible routing decisions based on user journey
Area-Based Coverage Rules
Configure smart geographic filters to control service eligibility and regional call handling.
- Zip-code and state-level filtering logic
- Supports service area-based restrictions
- Scalable rules for regional brokerage policies
CRM Sync & Post-Call Handoff
Smart handoff logic automatically sends call summaries or routes the lead to integrated platforms like FollowUpBoss (FUB).
- CRM integration with FUB and others via webhook/API
- Lead enrichment and note generation using AI
- Customizable handoff triggers and rules
- Admin visibility into handoff success rate